Thank you for your support of Muckles Ink. We at Muckles want you to be 100% satisfied with your order. However, if you are not completely satisfied with your purchase, we will work with you to make it right. We accept returns for exchange or store credit on stock items, non-customized Muckles Rally Apparel and stock embroidery items. Unfortunately, we do not accept returns or exchanges on custom prints and embroidery. We encourage you to reach out with your concerns to firstname.lastname@example.org. All clearance items are final sale and cannot be returned. Please see below for more information on our return policy.
All returns must be postmarked within fifteen (15) days of the in-store purchase date, or online order ship date. All returned items must be in new and unused condition, with all the original tags and labels attached (if applicable).
To return an item, please email our team at email@example.com to obtain a return Merchandise Authorization (RMA) number. After receiving an RMA Number, place the item in its packaging and mail your return to the Following Address:
37 Pine Street
Binghamton, NY 13901
After receiving your return and inspecting the condition of your item, we will process your return. A refund will be issued for the total amount of your item with tax, excluding the cost of shipping. Please allow at least (14) business days from the receipt of your items to process your return if a replacement is needed, to allow production to create the replacement item. For Muckles Credit, please allow 3-5 days from the arrival of your returned item.
If returning an order for a refund, you will be responsible for return shipping charges. If you plan to exchange your item(s) for a different size or style, additional shipping charges will be covered by us.
For defective or damaged products, please contact us at firstname.lastname@example.org or at the number below to arrange a refund in the form of store credit or an exchange.
If you have any questions concerning our return policy, please contact us at: 1-800-769-8809 or email@example.com.